SurreyGP Practice Assistant Job Description

The role of the Practice Assistant is to help ensure the office runs efficiently on a daily basis and to provide support to the doctors.

General office duties including but not limited to answering telephone calls, booking appointments, answering customer questions, opening up and closing down offices, learning to use PPS as a full system including stock control, sorting and dealing with the post, keeping computer records up to date via PPS system, backups, cleaning, handling cash/cheques/ credit cards including safe deposit and banking, placing orders for vaccinations, drugs or office supplies, making tea and coffee for customers and doctors when necessary, scanning of documents, faxing, shredding, bookkeeping, working under own initiative–prioritising tasks–and being flexible. Other tasks will include preparation for and liaising with other agencies e.g. sample collection, bin collections etc.

Providing support to the doctors will include transcribing doctor’s dictations, setting up the consulting room for appropriate procedures (ear syringing, sexual health testing), liaising with Consultant secretaries, labelling stock, keeping the surgery tidy, well supplied and in order.

It is important to maintain a good working knowledge of CQC Essential Standards, and full training will be given. The clinic environment needs to be kept clean, safe and tidy for all patients and staff members. Some of the tasks to guarantee this desired environment will include keeping the waiting room tidy, chaperoning when needed by patient/doctor and daily cleaning.

Customer service is incredibly important to SurreyGP. The Practice Assistant will be responsible for meeting customers at the front desk or at front door and helping them where appropriate, dealing with customers face to face when preparing invoices/booking appointments, answering telephone calls from existing and potential customers where a polite manner will be needed.

From time to time local shopping for office supplies where appropriate such as Rymans / Sainsburys will be requested. When the Practice Manager is on annual leave some essential tasks will be passed over and clear instructions will be provided.

This list is not totally prescriptive or exhaustive, and full training will be given.

Importantly you will enjoy the challenge of working in a small, friendly but highly efficient team where there are no hiding places. You will receive frequent structured feedback to ensure that you reach the highest standards as quickly as possible. You will be personable and well presented, want to do your best, be flexible and not dogmatic and strive to do better each day. There will be formal annual appraisals after your probationary period appraisal.