Online Access: Why Our Practice Is Ahead of the Curve
A new national survey shows that many NHS GP surgeries are struggling with the Government’s latest requirement to offer online appointment requests.
Up to one in three say they would consider shutting for a day in protest, and nearly half would even redirect patients to A&E.
When Digital Systems Don’t Work Well
Many practices report that rushed, poorly designed digital systems are creating more problems than they solve. Doctors and practice managers are seeing:
- Duplicate requests that clog up already busy workflows
- Trivial queries submitted as urgent issues
- Extra triage pressure on clinicians who are already stretched
The result is frustration on both sides: patients who don’t feel heard, and clinicians who feel overwhelmed.
How SurreyGP Is Different
This national picture highlights an important contrast. While many surgeries are being pushed into systems they feel unprepared for,
SurreyGP has offered reliable, patient-friendly online booking for 15 years.
Our online access has been refined over time, shaped by real patient feedback and supported by a team that understands how to balance convenience with safety.
- Straightforward online booking that’s quick and intuitive
- No 8am phone queue stress or frantic redialling
- Safe, well-managed triage by experienced clinicians
- A system shaped by experience, not imposed overnight
Book Your Appointment Online With SurreyGP
As national debates continue about how GP access should work, SurreyGP will keep doing what we’ve done for years:
providing online access that is clear, efficient and designed around our patients.
Whether you need a same-day appointment or a routine check-up, our online booking system lets you arrange care at a time that suits you, without the stress of phone queues.